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If the answer is no, please contact the researcher using our messaging system and allow them a week to respond before contacting us.
There's no need to let us know if you're waiting for a payment to be returned from your PayPal account to your Prolific account. We'll return this proactively in 30-35 days.
This covers payments that went to the wrong PayPal address, haven't turned up or have the status 'returned', 'reversed', or 'cancelled'. You can read more here:
Please only send us a message if it has been OVER 35 days and your payment hasn't arrived
If the answer is no, please contact the researcher using our messaging system and allow them time to respond before contacting us.
If the answer is no, your account is likely fine! Please only get in touch if you have not had any studies in 2 months or if you cannot cash out. You can do so using 'No Studies' or 'Payment Issue' under 'What is your query?'.
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Please note that you will be unable to participate in studies, cash out or verify your account from outside of your country of residence.
Please enter the details of your request. A member of our support staff will respond as soon as possible.