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Your email address

First Name

Participant ID (optional)

Please enter your 24-character Participant ID

What is your query?

Date of submission(optional)

When did the issue occur?

What are you trying to verify?

Which of these are you having an issue with?

Which of the following error messages did you receive?

Which of the following applies?

Where did you see this inappropriate content?(optional)

Have you messaged the researcher about this issue?

If the answer is no, please contact the researcher using our messaging system and allow them a week to respond before contacting us.

At what point in the study were you screened out?(optional)

What Personal Information is being collected?

What reason was given for your submission rejection?

Which of the following applies?

There's no need to let us know if you're waiting for a payment to be returned from your PayPal account to your Prolific account. We'll return this proactively in 30-35 days. This covers payments that went to the wrong PayPal address, haven't turned up or have the status 'returned', 'reversed', or 'cancelled'. You can read more here: https://participant-help.prolific.co/hc/en-gb/articles/360021984693-I-cashed-out-but-haven-t-received-my-money. Please only send us a message if it has been OVER 35 days and your payment hasn't arrived

Which of the following applies?

If you're querying a missing bonus payment, we unfortunately cannot look into this further for you at this time. Please contact the researcher directly to resolve this.

What email address are you trying to verify?

Have you contacted the researcher to try to resolve this issue, and allowed 7 days for a response?

We need a screenshot of your conversation with the researcher before we can look into your query. Alternatively, we will need a screenshot of your outbound message to the researcher from the Archive of your messages. If you haven't contacted the researcher, please contact them using our messaging system (https://app.prolific.co/messages/inbox) and allow them 7 days to respond before messaging us.

How much were you expecting for your study payment?

If you are expecting a payment from a submission and haven't received this, or have partially received this, please let us know the missing amount. Please enter '0' otherwise.

Have you messaged the researcher about this issue?

If the answer is no, please contact the researcher using our messaging system and allow them a week to respond before contacting us.

Have you messaged the researcher about this issue?

If the answer is no, please contact the researcher using our messaging system and allow them a week to respond before contacting us.

Is there an orange 'On Hold' label on your account page?

If the answer is no, your account is likely fine! Please only get in touch if you have not had any studies in 2 months or if you cannot cash out. You can do so using 'No Studies' or 'Payment Issue' under 'What is your query?'.

Were you previously able to participate in studies?

What is your cash out email address?

What email address did you cash out to?

Is your cash out email address verified?

What cash out email address are you trying to verify?

When did you cash out?

Amount cashed out(optional)

Enter the full amount cashed out

What does your issue relate to?

Have you previously deleted another Prolific account?

What phone number are you trying to verify?

Please include your country code

What is your current country of residence?

Please note that you will be unable to participate in studies, cash out or verify your account from outside of your country of residence.

Please make sure that your country of residence is listed correctly on your About You page. Tick this box to confirm that you have done so.

Do you use a VPN?

What device are you using?

e.g. Phone, Tablet, PC

What browser are you using?

e.g. Chrome, Firefox

Unfortunately we're unable to respond to feedback submissions. If you have a query that needs resolving, please select a different category from the list above(optional)

I confirm that I have read and understood

Researcher Name

Study Name

Researcher ID

You can find this reference by going into Submissions -> Contact researcher -> copy the code after "send message to researcher" (e.g. 5f7b184b4caba904f3fd3ee8)

Unique study ID

This can be located by going to https://app.prolific.co/submissions, clicking into the study and copying the long unique reference at the end of the URL (e.g. 61dc04ddc62cc6b10e78ecac)

What is your operating system?

e.g. Windows 10, OSX, Android OS 10

Please attach a screenshot (below) of all messages between you and the researcher, as we will be unable to assist without this. Tick this box to confirm that you have done so

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

I'm experiencing technical issues with Prolific (optional)

How is this impacting your ability to use Prolific? (optional)

How can this issue be replicated?(optional)

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Verification issues