Please enter your 24-character Participant ID
If the answer is no, please contact the researcher using our messaging system and allow them a week to respond before contacting us.
There's no need to let us know if you're waiting for a payment to be returned from your PayPal account to your Prolific account. We'll return this proactively in 30-35 days.
This covers payments that went to the wrong PayPal address, haven't turned up or have the status 'returned', 'reversed', or 'cancelled'. You can read more here:
Please only send us a message if it has been OVER 35 days and your payment hasn't arrived
If you're querying a missing bonus payment, we unfortunately cannot look into this further for you at this time. Please contact the researcher directly to resolve this.
We need a screenshot of your conversation with the researcher before we can look into your query. Alternatively, we will need a screenshot of your outbound message to the researcher from the Archive of your messages.
If you haven't contacted the researcher, please contact them using our messaging system (https://app.prolific.co/messages/inbox) and allow them 7 days to respond before messaging us.
If you are expecting a payment from a submission and haven't received this, or have partially received this, please let us know the missing amount. Please enter '0' otherwise.
If the answer is no, your account is likely fine! Please only get in touch if you have not had any studies in 2 months or if you cannot cash out. You can do so using 'No Studies' or 'Payment Issue' under 'What is your query?'.
Enter the full amount cashed out
Please include your country code
Please note that you will be unable to participate in studies, cash out or verify your account from outside of your country of residence.
e.g. Phone, Tablet, PC
e.g. Chrome, Firefox
I confirm that I have read and understood
You can find this reference by going into Submissions -> Contact researcher -> copy the code after "send message to researcher" (e.g. 5f7b184b4caba904f3fd3ee8)
This can be located by going to https://app.prolific.co/submissions, clicking into the study and copying the long unique reference at the end of the URL (e.g. 61dc04ddc62cc6b10e78ecac)
e.g. Windows 10, OSX, Android OS 10
Please enter the details of your request. A member of our support staff will respond as soon as possible.
Let us know how this issue is occurring
If you're experiencing an issue verifying your ID, please do not attach images of your identity
documents or selfies, as we're unable to verify your account this way