Account on hold

You may notice a red "On Hold" message above your name on your account page.

This means that your account has been temporarily placed on hold. You will not be able to participate in any studies, or cash out while this is the case.

Usually, this is because our auto-review software has noticed an inconsistency in your account information (for example, if you are not in the country you have entered in your account information).

Prolific hosts real scientific research conducted by researchers from world-class organisations. This means we must maintain a high quality of research, and therefore, a pool of high quality participants. To help us do this, we ask that participants are always honest and provide accurate information.

If you need any help with your account, please get in touch with us via the "Submit a request" form.

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