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What are 'returned' studies?

 Submission statuses explained

Read more about study submission statuses and what they mean here

What is a 'returned' submission?


Sometimes we won’t go all the way to the end of a study, for reasons we’ll outline below. The short version, is that returning a study is essentially leaving a study before the end.

You might have accidentally signed up for a mobile-only study on your laptop, but it wasn’t until the study launched in a new window that you’d realised! It’d be totally unfair to be rejected for an honest mistake, which is where a return comes in. We’d not expect you to submit this as complete, instead, you’d ‘return’ the study and leave it there.

Another example might be a technical issue on starting the study, or you’d misread that quick 1-minute duration, landing yourself in a 1-hour study that you weren’t expecting!

You’re also well within your rights to return a study if you’re just not interested anymore.

How do I return a submission?


Close the study and under Submissions, you’ll have the option to ‘return’ the study instead. You’ll need to take no other action than this, but it effectively hands the study back and ensures that you’ve not got any potential rejections on the horizon that are unwarranted.

Just remember, you won’t be paid for a returned submission, as you haven’t completed it.

What if a researcher asks me to return a study?


Occasionally, researchers will ask you to return studies. This is rare, and should only happen if there's been a technical problem with a study that means you weren't able to fully complete it. 

If you feel you're being unfairly asked to return a study, then feel free to contact support using the button below and send us:

  • screenshots of messages between you and the researcher and
  • the name of the study you're referring to.

 Click here to contact us

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