The most common reason for this is that your payment is "unclaimed". You need to check your email from PayPal and follow the instructions to "claim" your payment.
To claim the payment:
- Click the link provided in the email from PayPal.
- If you have a PayPal account, Log In. Otherwise, click Sign Up.
Also good to know: Our cash outs are on Tuesday and Friday afternoon (GMT). Therefore if you cash out on a Wednesday you will receive your money on Friday. Please wait until after the cash out to contact us.