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How do I verify my account?

We're excited that you want to sign up and take part in studies here on Prolific!

Before you can begin you'll need to verify your account by doing the following things:

  • Verifying your account email address
  • Verifying your phone number via SMS
  • Verifying your identity 

You can verify your Prolific account on the General Account settings page.

When you begin verification, you should see this:

Verification_1.png

Here's some more information on each of the verification steps:

Verifying my email


When signing up you'll have received an email from Prolific asking you to verify your email address. Click the 'Verify Email' button, or use the URL in the email to verify your account.

Please note

On occasion, your email won't show as verified straight away. If this is the case, try logging out and logging back in after a few minutes and your account should show as updated

Once that's done you can then verify your phone number and link your PayPal address through your Account page.

Verifying my phone number


To verify your phone number you need to enter the number with the country code and no hyphens or spaces, for example: +447450816134

In order to maintain data quality, your phone number must have a country code that matches your country of residence in order to be verified and VOIP phone numbers can't be used.

See Does my phone number need to correspond to my country of residence? for more information.

If you've previously deleted a Prolific account and want to sign up again using the same phone number you used before, you'll need to contact our Support team using the link at the bottom of this article.

Please know that your phone number is collected for verification purposes only. This information will not be used for marketing purposes in any way.

Verifying my ID


Data quality is really important at Prolific, and as a result, we ask you to confirm your identity by completing an identity check. This means that we know you are who you say you are, researchers get better data and we're able to keep giving our participants access to the studies they love.

You can read more about how to verify your ID and any problems you might be having here.

What happens if I fail verification?


If you've completed each verification step and you pass our verification steps, you should see this in your account:

Verification_2.png

If you fail our verification checks, then we won't be able to offer you a participant account. If this is the case, then you'll see this message:

Verification_3.png

Verification FAQs

Read more information about verification at Prolific on our Verification FAQs page


I need further help

 Click here to contact us

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