How do I verify my account?

We're excited that you want to sign up and take part in studies here on Prolific!

Before you can begin you'll need to verify your account by doing the following things:

  • Verifying your account email address
  • Verifying your phone number via SMS
  • Verifying your identity 

When you begin verification, you should see this:

Verification_1.png

Here's some more information on each of the verification steps:

Email
When signing up you should have received an email from Prolific asking you to verify your email address. Once that's done you can then verify your phone number and link your PayPal address through your Account page.

Phone number

To verify your phone number you need to enter the number with the country code and no hyphens or spaces etc. e.g. +447450816134

In order to maintain data quality, your phone number must have a country code that matches your country of residence in order to be verified and VOIP phone numbers can't be used.

If you've previously deleted a Prolific account and want to sign up again using the same phone number you used before, you'll need to contact our Support team using the link at the bottom of this article.

Please know that your phone number is collected for verification purposes only. This information will not be used for marketing purposes in any way.

Identity Verification

Data quality is really important at Prolific, and as a result we ask you to confirm your identity by completing an identity check. This means that we know you are who you say you are, researchers get better data and we're able to keep giving our participants access to the studies they love.

You can read more about how to verify your ID and any problems you might be having here.

What happens if you fail verification?

If you've completed each verification step and you pass our verification steps, you should see this in your account:

Verification_2.png

If you fail our verification checks, then we won't be able to offer you a participant account. If this is the case, then you'll see this message:

Verification_3.png

I'm still confused or having problems

If your problem or question isn't covered by the above, then please submit a help request here. Make sure to select the relevant Verification issue option from the "What is your query about?" drop-down menu, so we can help you as soon as possible.

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