A researcher may reject your work if they believe that some answers you gave are wrong, the study was not completed correctly, or that the instructions were not followed.
Researchers must go through a rejection justification process, i.e. they need to specify (in a message to the participant) why exactly a submission is being rejected.
If a submission is not entirely satisfactory to the researcher, under certain circumstances they may still choose to pay partial compensation to participants.
If you believe that your submission was rejected in error or unfairly, we find that the best way forward usually is to communicate with the researcher directly.
You can easily do this via our messaging system. Under "Manage Studies", click on the researcher's name to send them a message.
Please allow time for the researcher to consider the issue and respond to you before contacting us.
If after a week, a satisfactory resolution has not been reached, then you may contact us to investigate, but please bear in mind that issues are likely to be solved much more quickly via direct researcher contact.
When you contact the Prolific Support Team, please make sure to include screenshots of any messages between you and the researcher. These will speed up the process and give us the context that we need to make a decision on next steps.