When will I get my money?
Cash outs are processed on Tuesday and Friday afternoon GMT. Read more here.
I haven't received my money and it is after the Tuesday/Friday cash out!
Not to worry! Please read about this here. If you cannot find a solution, get in touch and we would be happy to investigate for you.
Can my payments be in US Dollars (or another currency)?
Prolific is located in the UK and we currently only offer payments in £GBP (British Pounds). You can convert this to your local currency from within your PayPal account.
How can I change my cash out email?
On your 'Account' page you have the option to 'Edit' your email and cash out email.
Does my Prolific account email have to match my PayPal email?
Nope! These can be different email addresses. You will be required to log in to your PayPal account to verify this as your cash out email address.
I cashed out to the wrong PayPal
After 30 days the payment should be returned to us by PayPal. Please contact us after this time and we would be happy to return the money to your account. Read more here.
I tried verifying my cash out email address but it told me to wait ~48 hours
Please wait the full 48 hours before trying again. If this doesn't work, then please let us know! We will not be able to help you before the 48 hours are up.
How do I get paid and what's the minimum cash out amount?
You can read more about this here.
My instant cash out didn't go through and is now pending
Occasionally, PayPal has issues processing instant cashouts. In these cases, the cash out is added to our queue to be processed on our next cash out day (Tuesday and Friday afternoon GMT). You can read more about this here.