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General payment questions

Can my payments be in US Dollars (or another currency)?

Prolific is located in the UK and we currently only offer payments in £GBP (British Pounds). You can convert this to your local currency from within your PayPal account.

How can I change my cash out email?

On your 'Account' page you have the option to 'Edit' your email and cash out email.

Do I have to pay Paypal fees when I cash out?

To cash out with Paypal through Prolific, you do not have to pay fees. You can read more about this in our blog "Introducing no-fee cashouts for all participants via PayPal!" However, if you are cashing out into a different currency, Paypal may take additional fees from the withdrawal.

Does my Prolific account email have to match my PayPal email?

Nope! These can be different email addresses. You will be required to log in to your PayPal account to verify this as your cash out email address.

I tried verifying my cash out email address but it told me to wait ~48 hours

Please wait the full 48 hours before trying again. If this doesn't work, then please let us know! We will not be able to help you before the 48 hours are up.

What's the minimum cash out amount?

The minimum cash out amount is £5 and you cash out to your PayPal account

My instant cash out didn't go through and is now pending

Occasionally, PayPal has issues processing instant cashouts. In these cases, the cash out is added to our queue to be processed on our next cash out day (Tuesday and Friday afternoon GMT). If it's been 35 days and your payment still hasn't arrived, please contact support via the button below.

I need further help

 Click here to contact us

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