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I forgot my password

How do I reset my password?


Use these steps to reset your Prolific password and log back into your Prolific account:

  1. Visit https://app.prolific.co/forgot-password 
  2. Enter the email address you signed up with and click 'Send reset instructions'
  3. Follow the steps provided on the password reset email and head to https://www.prolific.co/auth/accounts/login
  4. Once logged in, head to your Account Page and scroll down to Security -> Password to update your password

Top tip: Wait 10 minutes to use your new password, our system might not recognise it straight away.

I didn't receive a password reset email


  • Check your junk/spam inbox, or search for no-reply@prolific.co in your inbox
  • If you use capital letters in your email address, try each variation of this as our login system is case-sensitive, i.e.:
  • If you're still having trouble, raise a support ticket to contact our support team by clicking the button below

I've lost access to the email address on my account


  • Please raise a support ticket using the link below, and we'll be happy to help!

 Click here to contact us

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