Verifying your identity FAQ

We’ve teamed up with Berbix to trial a new identity verification service for participants signing up to Prolific.

In order to finish verifying your account, you'll need to complete an identity verification step.

You’ll be asked to take a picture of an ID document, and then a selfie to verify your identity against the document you’ve submitted.

We've grouped together some of the most common questions that we receive about this step to hopefully answer any questions that you have!

Why are we asking you to verify using your ID?

Trustworthiness is at the core of Prolific and as a result, we want to make sure that participants in studies are who they say they are.

One of the primary reasons researchers use Prolific is the high quality of data, compared to other study platforms.

By confirming you're a real person, we’re able to continue ensuring the quality of the data provided to researchers is high and keep giving our participants access to the studies that they love.

Concerns about your privacy

Your identity documents and selfie are securely stored and will only be viewed if absolutely necessary. They can only be accessed by a small number of people on our team.

We understand that it can feel strange to submit a selfie and a picture of your ID, but they're only used to automatically check your identity - nothing else. Unfortunately, there is no way around this step.

Berbix, who provide us with the tools to verify IDs, deletes the information associated with your account in 90 days. As part of ID verification they share the following information with us:

  • Your first name and surname
  • Your date of birth
  • The country of origin for your ID

You can read more about Data Protection at Prolific here, and Berbix's Privacy Policy here.

Which IDs are accepted?

  • All driving licenses from the US and Canada
  • UK driving licenses
  • All national passports (but you can only sign up as a participant if you live in an OECD country. You can read more about this here)
  • South African ID cards

I don't have my ID with me. Can I use a copy?

We're really sorry, but unfortunately not. You'll need to be able to take a photo of your physical ID and have it with you. There's no way around this step and you won't be able to submit a photocopy or a screenshot of your ID instead.

What if my camera doesn't work?

If your phone is broken or you don't have a functioning camera then the best thing to do is to ask a friend or family member if you can borrow their phone. You can then submit your selfie and ID using their device - the phone number used doesn't have to match your Prolific account.

Any tips on submitting my ID?

There are a few simple things you can do to make sure that you're able to complete this step seamlessly:

  • Make sure your ID is one that we accept
  • Don't obscure your face or ID when taking a picture
  • Try to follow the instructions on the screen as closely as possible
  • If your ID is double-sided, make sure to take a photo of the front and back
  • Make sure the lighting is good and that your ID isn't in shadow when you take a picture

I'm still confused or having problems

If your problem or question isn't covered by the above, then please submit a help request here. Make sure to select that your query is a verification issue from the "What is your query about?" drop-down menu, so we can help you as soon as possible.

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